Some frequently asked questions...

How do I make an appointment?

I know how important finding the right counsellor is. Please get in touch if you have questions or want to book an appointment.

I make it my priority to respond to new client inquiries within 24 hours.

To begin you can;

  • Call me: 07551 938647
  • Email me: jenny@talktojenny.co.uk
  • Fill in a self-referral form HERE

How often do I need to see you?

Counselling sessions typically occur once a week and last for 50 minutes. I offer solution-focused brief therapy that focuses on practical solutions and quick results. This can be particularly helpful for busy parents dealing with the challenges of raising tweens and teens. People often find that 6-8 sessions are enough to get them moving again.However, some clients continue for more extended periods.


One session focused on an issue you'd like to get unstuck on - find more details here: Empower Hour.

How much does it cost?

  • 50 minute session for individuals £70
  • 60 minute Empower Hour £80
  • 50 minute session for couples £85


All payments must be made through bank transfer and paid 24 hours before the session.

You can cancel and receive a full refund if you let me know at least 24 hours before your session starts.

What types of counselling do you provide?

  • Person-centred
  • Strengths-based
  • Solution-focused
  • Systemic (looking at the way your family works)
  • Trauma-informed (helping you cope and get through difficult events from your past)

Is counselling confidential?

Yes, counselling is confidential, and everything discussed during our sessions will remain between us. However, there are a few exceptions to this rule, which we will discuss during our first meeting.

Moreover, to ensure your privacy and security, our Zoom meetings are encrypted end-to-end, meaning that only you and I have access to our conversation.

How will my sessions be scheduled?

Counselling will generally take place once a week for 50 minutes. We'll work at your pace, and the length of the counselling relationship is typically determined by you. You may wish to see me for only one session, for short-term counselling over 6 to 10 sessions or for a much longer period.

We'll set goals and work together towards achieving them. Regular reviews will be conducted to ensure that your counselling is on track.

If you have further questions or are ready to take the next step, contact me HERE.

How does online counselling work?

I can provide counselling services online for anyone in the UK.

Online sessions strictly adhere to the same confidentiality standards as face-to-face sessions.

See my blog, 'Counselling online – A guide' for more information.

Isn't counselling just for people with really big, serious problems?

Counselling is not just for individuals with significant or severe issues. Your emotions and well-being are important, and many personal and relationship concerns can be effectively addressed through counselling. Working with me reflects a positive decision to obtain the necessary support.

Remember not to wait until a problem becomes unbearable - remember that you matter.

What's your training and experience?

​I am a Registered Member of the British Association for Counselling and Psychotherapy (BACP)


  • Postgraduate Diploma in Counselling from the Australian College of Applied Psychology (2012).
  • MSc Psychology at Roehampton University, expected graduation in 2024.

Professional Experience:

  • I have worked extensively in youth and family services as a family and school counsellor, supporting students, parents, carers, and teachers.
  • I am currently working as a locum counsellor at Sussex University.
  • I also work with Holding Space, an Eastbourne charity providing mental health support to families.
  • I have regularly run and facilitated a 6-week programme for parents and carers: Raising Resilient and Confident Teens.

What sorts of issues do you regularly deal with?

  • Relationships
  • Family issues
  • Parenting
  • Autism and ADHD
  • Life after separation and divorce
  • Parenting plus perimenopause
  • Anxiety
  • Depression
  • Work-related stress

I work in a neurodivergence and LGBTQ+ affirming way, meaning everyone is welcome regardless of their background, culture, or identity.

If you have something you'd like to talk about and you're not sure, or if you have any questions, please don't hesitate to get in touch.

What are your areas of specialism?

Parenting a child as they enter and progress through adolescence can be difficult. You may feel that there is a lack of information and support. I help parents and carers maintain healthy relationships and boundaries with their adolescent children.

In addition to this, I also provide single-session therapy which you can find out more about HERE.

Can you help my teenage child?

If you are concerned about your teenage child's well-being and think they would benefit from counselling, please don't hesitate to contact me. As a school counsellor with experience in working with both primary and secondary-age children and young people and at Eastbourne Holding Space, I offer a collaborative approach to supporting your teenager's well-being.

After speaking with you and your child separately, I will provide practical advice and a suitable package. I understand the importance of confidentiality and will not discuss anything shared in our sessions.

I also acknowledge that parents appreciate guidance and knowledge on supporting their child while respecting their confidentiality.


Is my internet fast enough for Zoom sessions ?

I mostly use Zoom for our remote sessions. So, here is some important information about Zoom, the required internet speed, and the specific requirements for your computer or device. You can find all the details at this URL:


For Zoom, you generally need an internet speed of at least 2mbps. However, the average internet speed in the UK is 22mbps. You can test your internet speed at this URL:


Counselling, as easy as 1, 2, 3 ...

1 . Initial call

We'll start with a 10-minute call to get to know each other and see if we can work together.

2 . Book appointment

We'll book our first session if we both feel we're a good fit.

3 . Video call

You can start your healing journey from the comfort of your own home with a video call.